Privacy and cookies.
How we handle the information you share with us and the cookies used on this website.
Last updated: 15 October 2026
Who we are
This website is run by Coastal Sound and Lighting, 47/8 Distribution Court, Arundel QLD 4214. You can contact us about privacy at info@coastalsoundandlighting.com.au or on +61 423 662 455.
Information we collect
- Quote and contact requests. When you use our contact form or email us, we collect the details you give us, such as your name, email, phone number and event details. We use them only to respond to you and to quote and deliver our services.
- Crew portal. Staff and crew who use our portal have an account with their name, email, phone, role, roster details, safety paperwork and employment documents. Access is limited to that person and authorised staff.
- Tools. The LED Screen Calculator and DMX Patch Tool run entirely in your browser. What you enter isn't sent to us.
We don't sell your information, and we don't share it with anyone except where we need to deliver our services, where you've agreed, or where the law requires it. You can ask to see or correct the information we hold about you by contacting us.
Cookies
Cookies are small files a website stores in your browser. We keep them to a minimum. This website doesn't use advertising or analytics cookies.
| Cookie | Type | What it does | How long |
|---|---|---|---|
| csl-cookie-consent | Essential | Remembers your cookie choice so we don't ask again. Stored in your browser only. | 12 months |
| csl_portal | Essential | Keeps crew and staff signed in to the crew portal. Only set if you sign in. | Until you sign out or close the browser |
| Google Maps | Third party | The map on our Contact page is provided by Google, which may set its own cookies. It only loads if you accept all cookies or click "Show Google Map". See Google's cookie policy. | Set by Google |
Links to Facebook and Instagram are plain links. Those sites only set cookies if you visit them.
Keeping information secure
The crew portal uses encrypted connections, hashed passwords and access controls so people only see what their role allows. We keep information only as long as we need it for business, safety and legal record-keeping.
Questions or complaints
Contact us using the details above and we'll respond within a reasonable time. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.